Cancellation Policy

Thank you for shopping with us. We understand that sometimes plans change, and you may need to cancel your order. Please review our cancellation policy below for details on how to proceed:

1. 24-Hour Grace Period
Cancellation Window: You have 24 hours from the time of placing your order to cancel it.
Cancellation Fee: A $15 administrative fee will be deducted from your refund amount for cancellations within this 24-hour grace period.
Refund Processing: After the $15 fee is deducted, the remaining amount will be refunded to your original payment method within 5-7 business days.

2. Post 24-Hour Period
Orders Not Shipped: If you wish to cancel your order after the initial 24-hour period and your order has not yet been shipped, you will only be eligible for a refund of the shipping costs.
Production Underway: Due to the commencement of production on your order, we cannot cancel or refund the cost of the goods themselves after the 24-hour window.

3. Orders Already Shipped
Once your order has been shipped, it cannot be canceled.

4. How to Cancel Your Order
Contact Us: To cancel your order, please contact our customer service team at info@oblongshop.com.
Provide Details: Provide the order number and email address used for the purchase to help us process your request efficiently.
We strive to provide the best service possible and appreciate your understanding and cooperation regarding our cancellation policy. If you have any questions or need further assistance, please do not hesitate to contact us.