FAQ's

IS THE ARTWORK ORIGINAL?

Oblong only sells original, limited run, quality photographic prints taken by our esteemed photographer Seus Ku. We're a little different to other online art stores where if you read the fine print, you will discover that many are selling stock images bought from online image libraries. A purchase from oblong means that not only are you buying a truly original print direct from the photographer but you're also supporting a small Aussie business.


WHAT IS THE QUALITY LIKE?

Our wall art prints are professionally printed using the latest technology machinery with colour rich inks onto a high quality matte stock, resulting in beautifully detailed imagery.  See our reviews tab for genuine customer reviews

 

DO YOUR PRINTS HAVE A WHITE BORDER?

You have the option to add a white border to your print. This does not change the overall dimensions of your print. You must check either box YES or NO when making your print selection.

If you are sourcing a frame from elsewhere that already has a mat insert, then you will not require a white border.

If you are ordering a frame from me, you have the option to include the white border depending on the look that you are going for.

 

DO YOU OFFER FRAMES?

YES, OFFERED FOR AUSTRALIAN BASED CUSTOMERS ONLY

Our frames are professionally framed using high quality timbers (no MDF is used in the making of your frames). Frames are 4cm deep with a 2cm face reveal. We use 2-3mm thick optical grade perspex which is highly durable, very light and offers 94% UV resistance. They are supplied with D-rings and cord ready to hang.

** view frame options via this link https://oblongshop.com/pages/specification

 

CAN I USE OBLONG PRINTS IN STORE BOUGHT FRAMES?

Yes, our prints sizes have been chosen to work with frames that you can purchase at major AUSTRALIAN & USA retailers. 

AUSTRALIA

KMART: A3, A2, A1.       

IKEA: 500mm x 700mm, 500MM X 500MM. 610mm x 910mm

FREEDOM: A3, A2.       

FRAMESNOW: A3, A2, A1, 500 X 700MM, 700 X 100MM 

SPOTLIGHT: A3, A2, A1, 500 X 700MM.

USA

IKEA: 19 3/4" X 27 1/2" (500MM X 700MM), 24" X 35 3/4" (610mm x 910mm)

WALLMART: 16" X 20" (ORDER OUR A2 SIZE), 20" X 24" (ORDER OUR A1 SIZE), 27" X 40" (ORDER OUR A0 SIZE)

** if you’re ordering for standard USA imperial sizes. Please order the closest comparable metric size as noted above. Then advise the standard imperial frames size you would like me to convert your print/ or prints to become in the “special notes” box at checkout.

* We advise that you check stock with your retailer as their availability and sizing will be subject to change.

 

SIZING

All sizes shown online are the finished print sizes, when adding a frame the overall outer edge of the frame will be approximately 3cm larger in height and width than the print size.

 

DO YOU OFFER CUSTOM SIZING?

As this is all my original photography I am happy to produce to custom sizes larger than A3. Send me a message of what you are after and I will send you a low resolution mock up for approval.

 

HOW WILL MY GOODS BE PACKED?

Prints are supplied in a cardboard tube and frames requiring delivery are carefully packaged for interstate courier service.

DO YOU OFFER EXPRESS SHIPPING?

For Australian customers all print & frame orders using standard shipping are free of charge. We offer an additional express shipping service at $22.75 for unframed print orders. Delivery from when the goods leave our factory on the express service takes approximately 1-2 working days.

DO YOU SHIP INTERNATIONALLY?

Yes, we ship our prints worldwide.

All orders for New Zealand and USA are shipped free of charge.

Orders over A$70 for New Zealand, USA, Canada, Asia, Europe, Ireland & UK are free of charge, any orders under $70 incur a shipping cost of AUS $14.95

** For all international shipping, the customer is responsible for all customs/duties fees, if applicable. Oblong is unable to give any indication on your local countries customs fees.

** for more details on our shipping and returns policy follow this link

https://oblongshop.com/pages/delivery-shipping-and-handling

 

WHAT ARE YOUR PAYMENT METHODS?

You can purchase with either Visa, Mastercard, American Express, Apple pay, Google pay, Pay pal and Afterpay. Allowing our customers alternatives so that they can be guaranteed a fast and 100% secure online transaction.